****** - Verified Buyer
4.5
I feel up and down on this one. Up for Amazon's excellent service when I called in, yet down regarding the abysmal piece of chaos that arrived on my doorstep for my first one of these. (The replacement is average, IMO.) It was blatantly obvious that someone used, abused and trashed this chair before returning it to the company, yet it was sent out to me as a "new" item. How can this happen? Do companies not check their returns? I have no idea if it was Amazon or Powell who let this slide.My first inclination that something was amiss was that the tape on the box was holding on for dear life. The box wasn't even CLOSE to being closed all the way, and the clear tape revealed at least an inch wide of open box. Luckily the tape held. The second inclination was that there was a chair FOOT literally (yes, literally) poking out of the side of the box. Yes, the metal foot was hanging out loud and proud. I thought, "surely you can't be serious." But they were serious.I pushed the box through the door and waited a few days before conjuring up the will to assemble; however, to my absolute horror, when I opened the box, it was clear that the pieces were strewn about and never wrapped back up. Whoever sent this back didn't even TRY to be a decent human being. He/she just decided the chair was going back and tossed the ''junk" in the box, barely taped it back up, and sent it back. What I got was a bunch of loose pieces and chaos. The instruction book was ripped, so not even all of that was there!I breathed, and thought, "well, if I can just manage to get it together, I'll be ok." WRONG. I pulled out the white seat part and it was scratched, ripped, and the filling was pushed all up and over. The form was dead, even if it wasn't all scratched to hell. I dedided that, even though I looked for months for the right chair, this had to go back.I called Amazon. A simple online return would not suffice. I needed Amazon to know how unacceptable this piece was. It wasn't an, "oh, this doesn't fit right, or isn't really what I expected." That piece of junk was bedlam. The Amazon rep who helped me emailed me a return label, ordered a replacement, and I was calmed down. I tried my hardest to package it back up nicely, even tough it was a hot MESS when I got it.The replacement came. The box looked "factory" sealed, i.e., no metal poking out, no tape barely holding an open box together. I opened it to find a chair that was definitely factory sent/sealed this time; however, even with this "care," there was still a small 1-inch scratch on one of the arms. It took 10 easy minutes to put it together--assembly was very simple--and I was ready to go.The chair seems relatively comfortable, gives good lumbar support, which is what I was looking for; however after only 20 seconds of sitting in it and getting up, the material on the seat puckered. I haven't sat on it again, but after 24 hours of nothing on the chair, the material is still puckered. And oh, I am 5 feet 6 inches, 125 lbs.Last, there's about a 3-inch piece of the seam that has almost completely burst open on the back top--like the stitching was cheap; the stitching, as opposed to the tape on the original box, is now holding on for dear life.I decided to keep it. The air lift seems to work fine. The lumbar support seems good. I like the height and adjustments. Plus, do I really feel like taking it apart, sending it back, and hoping again hope that I'll get an even better one next time? I don't feel like dealing with this ridiculousness anymore. I would not recommend this product, nor would I ever buy anything from Powell again.
